1. What this covers
This policy covers content stored on our servers: what people share in Work and Teams (tasks, comments, messages, files, profile pictures), Client Hub sync records and the content of pogama.xyz. Files and chats in the desktop app live on each user's own computer; we don't host them and can't remove them.
It follows the United States Digital Millennium Copyright Act (17 U.S.C. § 512) and works alongside the notice-and-action procedure for illegal content described in the Terms of Service, which also applies to copyright under EU law.
2. Where to send notices
Our designated agent for copyright notices is GS Team 2026, reachable at soporte@pogama.xyz. Please write “Copyright notice” in the subject.
3. What a notice must include
To be valid under 17 U.S.C. § 512(c)(3), a notice must be in writing and include:
- a physical or electronic signature of the copyright owner or of a person authorized to act on their behalf (typing your full name is an electronic signature);
- identification of the copyrighted work you say is infringed (or, for several works, a representative list);
- identification of the material you say is infringing and information reasonably sufficient for us to locate it (for example the workspace, conversation or task, and the message or file);
- your contact information: name, postal address, telephone number and email address;
- a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent or the law;
- a statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or authorized to act on the owner's behalf.
If a notice is incomplete, we may ask you for what is missing. When we receive a valid notice, we act expeditiously to remove or disable access to the material and tell the user who posted it, with a copy of the notice (we may remove your personal contact details from that copy where the law allows).
Under 17 U.S.C. § 512(f), anyone who knowingly misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages. Consider whether the use may be allowed — for example as fair use — before sending a notice.
4. Counter-notice
If your content was removed and you believe it was a mistake or a misidentification, you can send a counter-notice to soporte@pogama.xyz. Under 17 U.S.C. § 512(g)(3) it must include:
- your physical or electronic signature;
- identification of the material that was removed and where it appeared before removal;
- a statement, under penalty of perjury, that you have a good-faith belief that the material was removed as a result of mistake or misidentification;
- your name, address and telephone number, and a statement that you consent to the jurisdiction of the US Federal District Court for the judicial district of your address (or, if your address is outside the United States, any judicial district in which we may be found), and that you will accept service of process from the person who sent the original notice or their agent.
We forward a valid counter-notice to the person who sent the original notice. If they don't tell us within 10 business days that they have filed a court action to stop the infringement, we restore the material within 10 to 14 business days after receiving the counter-notice.
5. Repeat infringers
We close, in appropriate circumstances, the accounts of users who repeatedly infringe copyright. We count notices that were valid and not successfully challenged by a counter-notice, and we take into account how serious the infringement was.
6. Outside the United States
If you are in the EU or elsewhere, you don't need to follow the DMCA format: a notice with the information listed in the Terms of Service (“Shared features and reporting illegal content”) is enough. We review it, decide, and tell both you and the affected user the outcome and the reasons, with the possibility to ask us to reconsider.
For trademarks or other rights, write to soporte@pogama.xyz with the same kind of detail.